Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to make a return, please review our policy guidelines below.

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

• Complete, unused, unaltered, and in the same condition that you received it.
• In its original packaging.

Please note that personalized, custom-engraved, or custom-made items are final sale and cannot be returned or exchanged. Because these pieces are uniquely crafted to your specific text, layout, or specifications, we cannot accept returns on them.

Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you received the wrong product, contact us right away so we can evaluate the issue and make it right with a replacement.

1. Contact our customer support team at sales@ocpartsupply.com with your order number and details about the product you would like to return.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. Please note: Items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your returned item, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.